SkinWeb Terms of Service

These Terms of Service (the "Terms") are a binding agreement between you and the operator of SkinWeb ("SkinWeb", "we", "us", "our") covering your access to and use of the SkinWeb website and everything we provide through it (the "Service").

You accept these Terms by ticking the acceptance boxes shown when you first sign in, and by continuing to use the Service. If you do not agree, do not use the Service.

Please read section 7 (Trades happen between users, not with us), section 8 (Release of claims between users) and section 21 (Limitation of liability) carefully. They limit what you can claim from us, including when another user causes you loss.

1. Who operates SkinWeb

SkinWeb is operated by a sole trader established in Sweden.

Everything reaches us at [email protected], including legal notices, abuse reports and moderation appeals.

The operator is named in full in section 27. We publish that so you can identify who you are dealing with, as Swedish and EU rules on electronic commerce require.

2. Eligibility

2.1 You must be at least 18 years old to use the Service. The Service is not directed at children and we do not knowingly allow anyone under 18 to hold an account.

2.2 By using the Service you confirm that:

• you are at least 18 years old;
• you have the legal capacity to enter into this agreement;
• your use of the Service is lawful where you live;
• you are not subject to trade sanctions, and are not located in a country subject to comprehensive sanctions by the European Union, the United Nations, the United Kingdom or the United States;
• you have not previously been permanently banned from the Service.

2.3 If we learn that an account holder is under 18, we will close the account and delete the associated personal data.

3. What the Service is

3.1 SkinWeb is an information and communication platform for people who own or are interested in digital in-game items, mainly Counter-Strike 2 skins.

3.2 Through the Service we may provide:

• listings that users create describing trades they want to make;
• messaging tools so users can talk to each other;
• an offer and counter-offer system for recording what users propose to each other;
• price estimates, price history and price comparison data collected from public sources and third-party marketplaces;
• inventory browsing, float and pattern information, and item inspection and preview tools;
• automated and manual moderation systems.

3.3 Everything a user posts, offers, claims or promises on the Service is that user's own content, not ours.

4. What the Service is not

This section is important. By using the Service you acknowledge and agree that SkinWeb:

• does not buy, sell, own or trade any in-game item;
• does not take custody of, hold, store or move any item, any money, any cryptocurrency or any other asset belonging to any user;
• is not an escrow agent, broker, dealer, agent, trustee, payment service, money transmitter, exchange or marketplace intermediary for any trade;
• is not a party to any trade, sale, purchase or other agreement between users, and has no role in negotiating, guaranteeing, performing or enforcing it;
• does not verify the identity, honesty, solvency, age or intentions of any user;
• does not verify that any user actually owns, or can lawfully transfer, any item they list or offer;
• does not verify that any item is genuine, correctly described, tradable, unlocked, or free of Steam trade holds or restrictions;
• does not guarantee that any trade will happen, will be completed, or will be fair;
• is not a gambling, wagering, betting, case opening, loot box, jackpot, roulette, coin flip or skin gambling service, and does not offer any game of chance.

The Service is a noticeboard and a messaging tool. Nothing more.

5. No affiliation with Valve, and your Steam obligations

5.1 SkinWeb is an independent project. It is not affiliated with, endorsed by, sponsored by, approved by or connected to Valve Corporation, Steam, Counter-Strike, or any other game publisher. Counter-Strike, Steam and all related marks and game assets belong to their respective owners and are used here for identification and descriptive purposes only.

5.2 Your Steam account is governed by your agreement with Valve, including the Steam Subscriber Agreement. You are responsible for complying with it. Nothing on the Service overrides it.

5.3 We have no control over Steam. We are not responsible for Steam trade holds, trade bans, account bans, item restrictions, API outages, inventory privacy settings, item duplication or removal, or any decision Valve makes about your account or your items.

5.4 In-game items are licences granted by the game publisher, not property you own outright. We make no statement about what rights you have in them.

6. Your account

6.1 You sign in with Steam. We never receive or store your Steam password.

6.2 You are responsible for the security of your Steam account, your email, your devices and your session. You are responsible for everything done through your SkinWeb account.

6.3 You must not share, sell, rent or transfer your account, or let anyone else use it.

6.4 Tell us immediately at [email protected] if you believe your account has been accessed without your permission.

6.5 One person, one account, unless we have agreed otherwise in writing.

6.6 You may close your account at any time. See section 24.

7. Trades happen between users, not with us

7.1 Any trade, sale, purchase, swap, loan, gift or other transaction that you arrange through, or as a result of, the Service is solely between you and the other user. We are not a party to it.

7.2 You alone decide whether to trade, with whom, on what terms, and in what order the steps happen. You alone bear the risk of that decision.

7.3 A listing, offer or counter-offer recorded on the Service is a record of what a user said they wanted. It is not a contract with us, not a guarantee, not an escrow, not a reservation, and not a promise by us that anything will happen.

7.4 Any actual transfer of items happens on Steam, and any actual payment of money or cryptocurrency happens on some other service entirely. Both are outside the Service and outside our control.

7.5 Before you trade, it is your responsibility to:

• satisfy yourself that the other user is who they say they are;
• check the item, its float, pattern, stickers, charms, name tag, wear, StatTrak or Souvenir status, and any trade hold, in Steam and in game, yourself;
• decide whether you accept the risk of going first;
• keep your own records of what was agreed.

7.6 We do not mediate, arbitrate, adjudicate or resolve disputes between users, and we have no obligation to do so. We may, entirely at our discretion, act on a report by removing content, restricting an account or preserving records, but doing so does not make us responsible for the dispute or for its outcome, and does not create any duty to do the same again.

7.7 If a user does not do what they said they would do, your claim is against that user. It is not against us.

8. Release of claims between users

8.1 To the fullest extent permitted by law, you release SkinWeb, its operator and anyone acting on its behalf from all claims, demands, liabilities, losses, damages, costs and expenses of every kind, known and unknown, arising out of or in any way connected with a dispute between you and another user, including any scam, fraud, deception, theft, non-delivery, misdescription, chargeback, unfair trade, failed trade, or loss of items, money or cryptocurrency.

8.2 This release applies whether the other user acted on the Service, through Steam, or anywhere else, and whether or not the dispute began with something posted on the Service.

8.3 Where the law of your country gives you rights that cannot be released, this section applies only as far as that law allows. Section 21.5 applies to this section too.

9. Prohibited conduct

You must not do any of the following, and must not help or encourage anyone else to do them.

Dishonesty and fraud

• scamming, attempting to scam, or setting up a scam;
• misrepresenting or hiding any material fact about an item, including its float, pattern, stickers, charms, wear, StatTrak or Souvenir status, condition, tradability, trade hold, or origin;
• misrepresenting price, value, or what a competing market pays;
• deliberately targeting inexperienced or vulnerable traders to obtain items far below their obvious value by deception, sometimes called "sharking";
• impersonating another person, a moderator, a member of staff, a company, or a third-party service;
• using stolen, hacked, laundered, chargeback-tainted or otherwise illegitimately obtained items or funds;
• phishing, or posting links intended to compromise another user's account.

Harm to others

• harassment, stalking, threats, incitement to violence or self-harm, or publishing someone's private information;
• hate speech, or content attacking people on the basis of race, ethnicity, national origin, religion, disability, sex, gender identity or sexual orientation;
• sexual content involving minors, or any content that sexualises a minor, which we will report to the authorities;
• posting anyone's personal data without their consent.

Harm to the Service

• uploading malware or malicious links;
• manipulating prices, listings, reputation, statistics or moderation systems;
• spam, mass unsolicited messaging, or advertising;
• scraping, crawling, harvesting or bulk-extracting data from the Service other than through a documented public API, or in a way that ignores our robots.txt;
• circumventing rate limits, bans, blocks or other technical restrictions;
• probing, scanning or testing the security of the Service without our prior written permission, or exploiting any vulnerability you find. Report vulnerabilities to [email protected] instead;
• reverse engineering the Service, except to the extent that this cannot lawfully be prohibited.

Unlawful use

• anything illegal where you are, or where we are;
• money laundering, terrorist financing, or moving the proceeds of crime;
• trading with, or on behalf of, a person or entity subject to sanctions;
• using the Service to run gambling, lotteries or games of chance;
• breaching the Steam Subscriber Agreement or any game publisher's rules.

Breaking these rules may lead to removal of content, restriction, suspension or a permanent ban, and where appropriate to a report to law enforcement or to Valve.

10. Money and cryptocurrency

10.1 The Service lets users describe trades that involve money or cryptocurrency. We never receive, hold, escrow, transmit, convert or refund any money or cryptocurrency, and we take no fee or cut from any trade between users.

10.2 Any payment between users is made on a third-party service of their own choosing, under that service's own terms, entirely at the users' own risk. We have no visibility of it, and no ability to reverse, freeze, refund or trace it.

10.3 Cryptocurrency payments are usually irreversible. If you send cryptocurrency to another user, assume you cannot get it back.

10.4 You are responsible for any tax arising from your trades. We do not provide tax, legal, financial or investment advice, and nothing on the Service is such advice.

10.5 If we ever introduce a paid feature, we will publish separate terms for it before you can buy it.

11. Reporting abuse, illegal content and rule breaking

11.1 If you see content or behaviour on the Service that is illegal, breaches these Terms, or infringes your rights, report it to [email protected]. This is our notice and action contact point, and it is also the point of contact for authorities.

11.2 So that we can act, please include:

• a link to the content, listing, offer, profile or conversation;
• the username or profile of the user involved;
• what you say is wrong, and why;
• any evidence you have, such as screenshots or Steam trade history;
• your contact email;
• a statement that the information you have given is accurate to the best of your knowledge.

11.3 We review reports and take whatever action we consider appropriate, which may include removing content, restricting or banning an account, and preserving records. We aim to acknowledge reports without undue delay, and to tell you the outcome where we have your contact details.

11.4 Submitting reports you know to be false, or submitting them in bad faith, is itself a breach of these Terms.

11.5 Reporting something to us does not replace reporting a crime to the police, or reporting a scammer to Valve. If you have lost items or money, do both.

12. Moderation, automated systems and appeals

12.1 We may review, remove, edit, restrict, hide, rank down or refuse any content, and may restrict, suspend or terminate any account, where we consider in good faith that these Terms have been broken, that the law requires it, or that it is necessary to protect users or the Service.

12.2 We use automated systems to help detect scams, spam, abuse and rule breaking. Automated systems can be wrong, and can produce false positives. Where a decision has a significant effect on you, you can ask for it to be reviewed by a person.

12.3 Appeals. If we restrict your content or your account, you may appeal by emailing [email protected] within 6 months. Say what was restricted, and why you think the decision was wrong. We will review the appeal, will not decide it solely by automated means, and will tell you the outcome. Nothing in these Terms removes any right you have under applicable law, including the EU Digital Services Act, to a statement of reasons, to internal complaint handling, to out-of-court dispute settlement, or to go to court.

12.4 We may also act to comply with an order from a court, a regulator or a law enforcement authority.

12.5 We are not obliged to monitor the Service generally, or to look actively for illegal activity. The fact that content is on the Service does not mean we have seen it or approved it.

13. Messaging, monitoring and records

13.1 Messages you send through the Service, including direct messages, trade messages and comments, are stored on our systems, and can be accessed by us.

13.2 We may review, search and analyse messages, automatically or manually, in order to prevent and detect scams and fraud, enforce these Terms, protect users, handle reports and appeals, keep the Service secure, and comply with the law. We do this because it is necessary for those purposes, and because users have a strong interest in a platform where scams can actually be investigated.

13.3 Because of this, messages sent through the Service are not private between you and the other user in the way an end-to-end encrypted messenger would be. Do not send anything through the Service that you would not want a moderator to read. In particular, never send passwords, Steam Guard codes, payment credentials or identity documents through it.

13.4 We may disclose messages and other records where we are legally required to, or where we believe in good faith that disclosure is necessary to prevent or investigate a crime, or to protect the rights, property or safety of any person.

13.5 How we handle your personal data, including messages, and what rights you have over it, is set out in our Privacy Policy, which forms part of these Terms.

14. Prices, valuations and market data

14.1 Prices, valuations, price history, charts, comparisons, "worth" figures and similar data on the Service are estimates, provided for information only.

14.2 They are produced automatically from public listings, third-party marketplaces, historical data and our own algorithms. They may be delayed, incomplete, cached, mis-scaled, wrong, or based on a source that was itself wrong.

14.3 We do not guarantee that any price or valuation is accurate, current, achievable, fair, or representative of any market.

14.4 In-game item markets are volatile and illiquid. Prices differ a lot between markets, between individual trades, and over time. A figure shown on the Service is not an offer, a quotation, a promise, a valuation for insurance or accounting purposes, or investment advice.

14.5 Do not rely on our figures as the only basis for a trade. Check the market yourself. If you trade on the basis of a figure we showed you and lose out, that loss is yours.

15. Third-party services, links and affiliate disclosure

15.1 The Service links to, and displays data from, third-party services, including Steam and third-party marketplaces. We do not control them, do not endorse them, and are not responsible for their content, terms, privacy practices, availability, security or conduct.

15.2 Some links may be affiliate links, through which we may earn a commission if you visit or transact. This does not change the price you pay, does not mean we endorse or vouch for that service, and does not make us responsible for anything that happens there.

15.3 Where a ranking, listing order or comparison is influenced by payment or by an affiliate relationship, we will say so.

15.4 Anything you do on a third-party service is between you and them.

16. Your content

16.1 You keep ownership of what you post. You are responsible for it.

16.2 You confirm that you have the rights to post what you post, and that it does not break the law or anyone else's rights.

16.3 You grant us a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to host, store, copy, adapt for formatting, publish, display and distribute your content for the purpose of operating, securing, moderating and promoting the Service. This licence lasts as long as your content is on the Service, and afterwards only to the extent needed for backups, moderation records and legal claims.

16.4 You waive any moral rights in your content to the extent needed for us to operate the Service, as far as the law allows.

16.5 We may remove or refuse any content at any time. We do not undertake to store your content, and you should keep your own copies.

17. Our content and intellectual property

17.1 The Service itself, including its code, design, text, layout, logos and databases, belongs to us or to our licensors. We grant you a personal, revocable, non-transferable, non-exclusive right to use the Service as these Terms intend, and nothing more.

17.2 Game assets, item names, images and trademarks belong to their respective owners.

17.3 If you believe content on the Service infringes your intellectual property, email [email protected] with: identification of the work, identification of the infringing content and where it is, your contact details, a statement that you believe in good faith that the use is unauthorised, a statement that your notice is accurate, and your electronic or physical signature. We will act on valid notices, and we may pass your notice to the user who posted the content.

18. Availability, changes to the Service, and experimental features

18.1 We do not promise that the Service will be available, uninterrupted, timely, secure or error free. It may go down, lose data, or behave incorrectly.

18.2 We may change, suspend, limit or discontinue any part of the Service at any time. Where a change is significant and we can reasonably do so, we will give notice.

18.3 Some features are experimental. Rendering, float, pattern, price and inspect features in particular are approximations, and may show something different from what appears in game. Do not treat them as authoritative.

19. Disclaimer of warranties

19.1 The Service is provided "as is" and "as available".

19.2 To the fullest extent permitted by law, we exclude all warranties, conditions, representations and terms not expressly set out in these Terms, whether implied by statute, common law or otherwise, including any as to merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, accuracy, completeness, reliability, security, or uninterrupted availability.

19.3 In particular, we make no warranty about the honesty, identity or conduct of any user, the existence, ownership, authenticity, condition or transferability of any item, or the accuracy of any price or valuation.

19.4 Nothing in this section affects rights you have as a consumer that cannot be excluded under the law of your country of residence.

20. Indemnity

20.1 If you use the Service in the course of a business, you agree to indemnify us against any claim, liability, loss, damage, cost or expense, including reasonable legal fees, arising out of or connected with your use of the Service, your content, your trades or dealings with other users, your breach of these Terms, or your breach of any law or third-party right.

20.2 If you use the Service as a consumer, this section applies only to the extent that the loss was caused by your intentional or grossly negligent breach of these Terms, and only as far as the law of your country of residence allows.

21. Limitation of liability

21.1 We are not liable for any loss that we could not reasonably have foreseen when you accepted these Terms.

21.2 To the fullest extent permitted by law, we are not liable for:

• any act or omission of any other user, including any scam, fraud, theft, deception, misdescription, non-delivery or unfair trade;
• the loss, theft, non-delivery, devaluation, restriction or destruction of any in-game item, any money or any cryptocurrency;
• compromise of your Steam account, your email or your devices;
• any decision by Valve, Steam or a game publisher, including trade holds, bans and item changes;
• the accuracy of any price, valuation, float, pattern, render, comparison or other data;
• anything that happens on a third-party service;
• loss of profit, loss of business, loss of opportunity, loss of goodwill, loss of anticipated savings, or loss or corruption of data;
• any indirect, incidental, special, consequential or punitive loss.

21.3 Where we are liable to you despite the above, our total aggregate liability for all claims arising in any 12 month period is limited to the greater of (a) the total amount you paid us in that period, and (b) 100 EUR.

21.4 Each part of this section operates separately. If any part is held unenforceable, the rest still applies.

21.5 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or intentional misconduct, or for anything else that cannot lawfully be excluded or limited. If you are a consumer, nothing in these Terms affects your mandatory statutory rights.

22. Suspension and termination

22.1 We may suspend or terminate your access to the Service, with or without notice, if we consider in good faith that you have broken these Terms, that you present a risk to other users or to the Service, or that the law requires it.

22.2 Where we can reasonably do so, and where it would not increase risk to others or breach the law, we will tell you why, and you may appeal under section 12.3.

22.3 On termination your right to use the Service ends. Sections 7, 8, 10, 13, 16.3, 17, 19, 20, 21, 22, 25 and 26 survive.

22.4 We may retain records after termination for the periods set out in the Privacy Policy, in particular to defend legal claims and to stop banned users returning.

23. Changes to these Terms

23.1 We may change these Terms, for example to reflect changes to the Service, to our operations, or to the law.

23.2 Each version of these Terms is dated and versioned. When we publish a materially changed version, we will ask you to accept it again the next time you sign in. Until you do, you will not be able to use the trading, offer and messaging features.

23.3 We record which version you accepted, and when. If you do not accept a new version, you may stop using the Service and ask us to close your account.

23.4 Non-material changes, such as fixing a typo or a broken link, take effect when published.

24. Closing your account

You can ask us to close your account at any time by emailing [email protected] from the address associated with your account, or by contacting us from the account itself. We will close it, and delete or anonymise your personal data as described in the Privacy Policy, keeping only what we are required or permitted to keep.

25. Governing law and disputes

25.1 These Terms, and any dispute arising out of them or out of your use of the Service, are governed by Swedish law.

25.2 If you are a consumer resident in the European Union, this choice of law does not deprive you of the protection of the mandatory rules of the law of your country of residence, and you may bring proceedings in the courts of your country of residence. We will bring any proceedings against a consumer in the courts of the consumer's country of residence.

25.3 If you are not a consumer, the courts of Sweden have exclusive jurisdiction, with Stockholms tingsrätt as the court of first instance.

25.4 Consumers in Sweden may refer a dispute to the National Board for Consumer Disputes, Allmänna reklamationsnämnden (ARN), Box 174, 101 23 Stockholm, www.arn.se. Consumers elsewhere in the EU may also use the European Commission's online dispute resolution platform. We will engage with such a body where we are required to.

25.5 Before starting formal proceedings, please contact us at [email protected] so we can try to resolve the matter.

26. General

26.1 Severability. If any provision of these Terms is held invalid or unenforceable, it is modified to the minimum extent needed to make it enforceable, or removed if it cannot be. The rest remains in force.

26.2 No waiver. If we do not enforce a provision, that is not a waiver of it.

26.3 Assignment. You may not assign or transfer your rights under these Terms. We may assign ours to a successor of the Service, provided your rights are not reduced.

26.4 Entire agreement. These Terms, together with the Privacy Policy and any additional terms we publish for a specific feature, are the whole agreement between you and us about the Service.

26.5 No partnership. Nothing here creates a partnership, joint venture, agency, employment or fiduciary relationship between you and us.

26.6 Notices. We may give you notice by posting on the Service, by in-app message, or by email to the address on your account. You give us notice at [email protected].

26.7 Electronic communications. You agree to receive communications from us electronically, and that electronic records of your acceptance of these Terms satisfy any requirement that an agreement be in writing.

26.8 Force majeure. We are not liable for failure to perform caused by events beyond our reasonable control.

26.9 Language. These Terms are written in English. Any translation is for convenience, and the English version prevails.

27. Contact and operator details

Email: [email protected]

For abuse reports, illegal content notices, intellectual property complaints, moderation appeals and data protection requests, use the same address and say in the subject line which one it is.

Who you are contracting with

• Service: SkinWeb
• Operated by: Aron Loreskär, sole trader
• Country of establishment: Sweden